Shipping Policy

Delivery Areas
We currently serve all 50 U.S. states plus Washington, D.C. Shipments to U.S. territories, including Puerto Rico and Guam, are not available at this time.

Shipping Methods
We provide a single, straightforward delivery option: Standard Shipping, with an estimated transit time of 5–7 business days. Please note that actual delivery windows may vary slightly depending on your location.

Shipping Costs
Every Horavie order ships for free – no minimum purchase, no hidden fees. Whether your cart total is under $50 or over $100, you pay nothing for shipping.

Order Processing Time
Orders are typically processed and dispatched within 1–2 business days. During busy holiday seasons, processing could take up to an additional 1–2 days, so we appreciate your patience.

Order Tracking
As soon as your package leaves our facility, we'll email you a tracking number. You can then monitor its progress directly on our site or via the carrier's tracking system.

International Shipping
At present, we only ship within the United States. We're actively exploring international shipping and will announce any new destinations as soon as they become available.

Lost or Damaged Packages
In the rare event that your order is lost or arrives damaged, please notify us within 48 hours of the delivery date shown. We'll coordinate with the carrier to investigate and will offer either a replacement or a refund, as deemed appropriate.

Address Changes
Once your order is in transit, we are unable to modify the delivery address. Double‑check your shipping details at checkout to avoid any issues.

Signature Requirements
For certain higher‑value items, a signature may be required upon delivery. If you're unavailable, the carrier will leave a notice with instructions for rescheduling or arranging a pickup.

Holiday Shipping
Major holidays often lead to longer delivery times. We recommend ordering early to ensure your package arrives when you expect it.

Weather Delays
Severe weather can occasionally disrupt delivery schedules. Should this happen, we'll send you an email update to keep you informed.

Contact Us
If you have any questions about shipping, our support team is ready to assist – just reach out to us at [Your Customer Service Email].

Policy Updates
We may revise this shipping policy from time to time. Any changes will be posted on this page, so please check back periodically.