Shipping policy

Last Updated: August 2026

At Horavie, we want your coffee essentials to reach you safely and on time. Below you'll find everything you need to know about our shipping and delivery process.

Delivery Areas

Horavie currently ships to addresses throughout the United States, with the following exceptions:

  • Hawaii
  • Alaska
  • Puerto Rico
  • Guam

At this time, we are unable to ship to these locations.

Shipping Method

We currently offer one simple delivery option:

Standard Shipping
Estimated transit time: 5–7 business days

Please note that delivery times are estimates and may vary slightly depending on your location, carrier conditions, weather, or other circumstances beyond our control.

Free Shipping

All Horavie orders ship for free.

There is:

  • No minimum purchase requirement
  • No shipping fee
  • No hidden shipping charges

Whether your order is under $50 or over $100, standard shipping is always free.

Order Processing

Orders are typically processed and dispatched within 1–2 business days after your order is placed.

During holidays, promotional periods, or other periods of unusually high order volume, processing may take an additional 1–2 business days.

We appreciate your patience during these busy periods.

Please note that order processing time is separate from the shipping transit time.

Order Tracking

Once your order has been processed and shipped, we'll send a shipping confirmation email containing your tracking number.

You can use the tracking number to monitor your package through our website or directly through the carrier's tracking system.

Please allow some time for tracking information to become active after your package has been shipped.

Holiday Shipping

Major holidays and peak shopping periods may result in longer processing and delivery times due to increased order volumes and carrier delays.

If you're purchasing a Horavie product as a gift or need it by a specific date, we recommend placing your order early to allow additional time for delivery.

Lost or Damaged Packages

We carefully package our products before shipment. However, in the rare event that your package is lost in transit or arrives damaged, please contact us within 48 hours of the delivery date shown in the tracking information.

For damaged items, please provide photos of the product and packaging when contacting us. This will help us work with the carrier and resolve the issue as quickly as possible.

Depending on the circumstances, we may arrange a replacement or refund.

Address Changes

Please carefully review your shipping information before completing your order.

If you need to change the address info, please contact us as soon as possible at support@horavie.com and we'll do our best to assist.

Please kindly be noted that once an order has been prepared for shipment or handed over to the carrier, we are unable to modify the delivery address.

Horavie is not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided at checkout.

Contact Us

Have a question about your order or shipping?

Our support team is here to help.

Email: support@horavie.com

We'll do our best to respond to your inquiry as quickly as possible.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping services, procedures, or other operational requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this page periodically for the latest information.

Thank you for choosing Horavie.